Support

Contact us

We are here to help. Whether you have a question about your account, a safety concern, or feedback about the platform, our team is ready to assist.

General support

For account questions, technical issues or general enquiries, email us at [email protected]. We aim to respond within 48 hours.

Safety and reporting

If you encounter another member who makes you feel unsafe, or if you witness behaviour that violates our Terms of Service, please report it immediately. Contact our safety team at [email protected]. We take all reports seriously and investigate promptly.

For more information on staying safe while using sugar daddy dating services, visit our Safety Guide.

Privacy and data requests

For questions about our privacy practices, or to exercise your data protection rights (access, correction, deletion), contact our data protection team at [email protected].

Press and media

For media enquiries, press requests or partnership opportunities, contact us at [email protected].

Response times and support hours

Our support team operates seven days a week. General enquiries are typically answered within 24 to 48 hours. Safety reports and urgent concerns are prioritised and usually reviewed within a few hours during operating hours.

When you email us, please include your registered email address and a clear description of the issue. If you are reporting another member, include their username or a link to their profile. This helps our team investigate quickly and take appropriate action.

How to report a member

If another member makes you feel uncomfortable, sends inappropriate messages or violates our Terms of Service, you can report them directly from their profile or message thread. Look for the "Report" option in the menu. You can also email our team at [email protected] with details.

All reports are confidential. We do not disclose who filed a report to the member being investigated. You can also block any member to prevent further contact, and you can undo a block at any time from your account settings.

Account and technical help

For login issues, password resets, profile problems or technical glitches, email us with your registered email address and a description of what you are experiencing. If you cannot log in, use the "Forgot password" link on the login page first — this resolves most access issues immediately.

For billing or Premium membership questions, include your membership type and the email address associated with your account. We can help with upgrade issues, billing enquiries and cancellation requests.

Feedback and suggestions

We welcome feedback from our members. If you have ideas for improving the platform, new features you would like to see, or thoughts on how we can make SugarDaddyUK better, please share them with us at [email protected]. Every suggestion is read and considered by our team.

Before you contact us

Many common questions are answered on our FAQ page. You may find a quick answer there before reaching out to our team.